Cancellation Policy

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*** PLEASE NOTE: If you or any of your household have been in contact with someone with Covid-19 or if you're showing symptoms, however mild please let me know, even if it is 5 minutes before your session! You'll be given a full refund or, if you prefer, the opportunity to rebook at a later date. ***

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We completely understand that there will always be times when sessions have to be cancelled and will try to work with you to reschedule or rearrange where possible. 

 

• Cancellations  made more than 7 days before the session date will be refunded in full

• Cancellations made within 7 days of the session will be refunded at a rate of 50%,  unless the space can be filled, in which case you'll get a full refund.

• Cancellations made within 24 hours of the session will not be refunded,  unless the space can be filled, in which case you'll get a full refund.

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If you're not sure if you'll be able to make your booking (like if you or your horse is feeling a bit iffy) please get in touch as soon as possible!