*** PLEASE NOTE: If you or any of your household have been in contact with someone with Covid-19 or if you're showing symptoms, however mild please let me know, even if it is 5 minutes before your session! You'll be given a full refund or, if you prefer, the opportunity to rebook at a later date. ***
We completely understand that there will always be times when sessions have to be cancelled and will try to work with you to reschedule or rearrange where possible.
Cancellations made more than 7 days before the session date will be refunded in full
Cancellations made within 7 days of the session will be refunded at a rate of 50%, unless the space can be filled, in which case you'll get a full refund.
Cancellations made within 24 hours of the session will not be refunded, unless the space can be filled, in which case you'll get a full refund.
If you're not sure if you'll be able to make your booking (like if you or your horse is feeling a bit iffy) please get in touch as soon as possible!